Hotel front office glossary bng hotel management kolkata. The same term, in a more restrictive sense, means the language. A dictionary of all pertinent hotel terms and what they mean. Ac drive an electronic device used to control the speed of an ac motor. The guest has departed, but the room has not yet been cleaned and readied for resale. Aug 14, 2009 a hotel, motel, inn, lodge or other accommodation facility. Hotel jargon buster, terminology of the hospitality industry. Typically a boutique hotel also referred to as lifestyle hotel would be under 200 rooms, feature uberstylish and uniquelystyled rooms with small touches applied to the decor and service to make it memorable to the guest. Learn the words, definitions, and phrases used in the hospitality industry. This manual is designed to help you successfully sift through the alphabet soup of computer terminology. Not completely understanding the fine print can lead to a frustrating checkin process and unexpected fees for amenities or meals you thought were. Water mixed with sulfuric acid and having a ph of less than 6.
Items such as morning tea, afternoon tea, and alcoholic beverages are served in the lounge. A hotel, motel, inn, lodge or other accommodation facility. Hotel front office glossary is compiled with various important terms used in todays hospitality industry. What is the meaning definition of a 1 star hotel in the hospitality industry. Pdf documents involve a wide range of technical areas which this glossary seeks to explain. This handy glossary includes the main terms related to the hotel industry, from a to z, and will get you up to speed with the language of the hospitality field.
Housekeeping room status terminology that indicate s availability of guest room such as available, clean or ready room is ready to be occupied, occupied guest or guests are already occupying a room, dirty or stay over guest will not be checking out of a room on the current day, on change guest has checked out of the room, but. So if you want to work in a hotel, you must be able to talk about the hotel in english. Operator could refer to a hotel management company managing a hotel under a management agreement. Glossary introduction to tourism and hospitality in bc. What is the meaning definition of obe, in the hospitality industry. Its quite easy to get confused, especially in the age of digital jargon we live in. Terms that are underlined and italicized are included in the glossary as a separate definition. A glossary of hotel acronyms, abbreviations and jargon. Glossary, abbreviations, illustrations real property assessment guidelines page 3 amenity a feature of an improvement that enhances its suitability for its basic use. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution. In other words, rooms can be adjoining without being connecting. Backup battery an emergency power source that will allow you to lower the elevator to the next lower level in the event of a power failure. A 3rd party who often sells a hotels room inventory on their behalf and is paid a commission for any bookings referred examples of some of the main otas include expedia, etc.
A round table used at a banquet that usually seats between 812 guests, depending on its diameter. Apr 30, 20 here are hotel industry terms, specifically some words and phrases that deal with hotels and lodging. Account summary of all cash and credit transactions. Group rates, convention, trade show, meeting and incentive travel rates are negotiated by the hotel and program organizers. In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels. Having launched it originally in 2004 we have now updated it with modern terminology to meet with the increasing demand for the book. Boutique hotel a boutique hotel is a type of hotel, usually smaller and more intimate than a chain hotel, which conforms to a niche. Glossary of travel glossary of tourism glossary of common air travel terms glossary of cruising terminology glossary of hotel industry. This mixture can be discharging from an active mine or abandoned mine. Mar 30, 2017 whether youre trying to book a hotel for an important business trip, romantic honeymoon, or memorable family vacation, theres nothing worse than feeling overwhelmed or intimidated by hotel jargon. Here are hotel industry terms, specifically some words and phrases that deal with hotels and lodging.
In order to successfully conduct business with others outside of. Pdf definition glossary for hotel revenue management. A 1 star hotel is a hotel that offers only the essentials while still. A glossary of hotel acronyms, abbreviations and jargon ever been bamboozled by the range of special terminology surrounding hotels and hospitality in general. Most will indicate whether a fare is refundable or not. An aisle that is a necessary part of an accessible parking space. Report definition glossary for hotel revenue management terminology revenue management formulas please fill this form, we will try to respond as soon as possible. Get additional insight that will tell you how to market to your clients more effectively. Food and beverage terminology bng hotel management kolkata. Not every room status will occur for each and every guest during their stay at the hotel. Tthhee bbiiggggeesstt ccoolllleeccttiioonn ooff hhoossppiittaalliittyy gglloossssaarryy. The first meaning of the word terminology is the set of special words belonging to a science, an art, an author, or a social entity, for example, the terminology of medicine or the terminology of computer specialists. The guide is an important resource that will help to create a much greater understanding of. The hotel sector is awash with acronyms and exclusive terms that can sometimes be confusing.
Sep 01, 2017 this handy glossary includes the main terms related to the hotel industry, from a to z, and will get you up to speed with the language of the hospitality field. For example, a boutique hotel may have different, themed rooms etc. We got tons of requests regarding hotel management terminologies. Account balance difference between charge and credits in an account. A hotel that is a member of a chain, franchise, or referral system. Pictorial glossary the pictorial glossary includes definitions and illustrations for many terms that are frequently used in the electrical industry. Hotel jargon buster, terminology of the hospitality. This az pocket guide to understanding financial terms is just one of the achievements of ebss partnership with nala. In lodging, describes a room has a bath or shower, hot. Hospitality industry terms hospitality glossary infographic.
A promise of a room for a guest if not in that hotel, then a commitment to find a room elsewhere. These accommodations definitions cover all aspects of a stay, from room types to meals and more. Membership provides special advantages, particularly a national reservation system. It is an online application which allows to chose from a wide range of travel products hotels, air tickets, conference halls etc. Glossary of terminology commonly used in mining and reclamation technology acid mine drainage. Commonly representing luxury hotels heritage and exclusive accommodations. Finally we completed encyclopedia of hotel management terminology the biggest collection of hospitality glossary.
Whether youre trying to book a hotel for an important business trip, romantic honeymoon, or memorable family vacation, theres nothing worse than feeling overwhelmed or intimidated by hotel jargon. Global distribution system gds distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. The various terms defined are typical of the room status terminology of the lodging industry. Definition glossary for hotel revenue management terminology. Industry terminology amadeus is the largest global distribution system gds provider, serving over 200 markets around the world. Pages in category hotel terminology the following 21 pages are in this category, out of 21 total. For the frequent traveller, the language used in regards to hotels maybe of second nature. Page 1 glossary of terms aerobic requires oxygen o pposite of anaerobic agar powder added to media for solidification airdry drying of slide suspension in air before heat fixing and staining agglutination the reaction between antigen and specific antibody aliquot dispense an amount of liquid using a pipette analog similar structure, but not. Apr 23, 2011 full house 100 percent hotel occupancy. Full service a level of service provided by a hotel with a wide range of conveniences for the guest.
Servicing of the room while a guest is registered in the room. If even one fare code contained in a ticket is nonrefundable, then the entire. However, each sector has its own lingo that isnt familiar to all those in the hospitality industry. The xotels hotel industry glossary explains the meaning or definition of hotel revenue management and yield terms and marketing terminology. A glossary of hotel revenue management terms revenue leaders need to know. Boutique a term that, when it was first created in the 1980s, was meant to define a luxury hotel with its own personality firmly stamped on it. Eennccyyccllooppeeddiiaa ooff hhootteell mmaannaaggeemmeenntt tteerrmmiinnoollooggyy. Many hoteliers and hospitality management students request us for a complete list of hospitality glossary. A fireplace in a singlefamily residence is an amenity, as is covered parking at an apartment complex. Btl below the line generally refers to niche marketing campaigns. Describes a heavy rate of check outs and check ins on the same day, so that as soon as room is made up, a new guest checks into it. For updates, as we add to the glossary, click on hotel jargon buster on. Airplane crew members and passengers who need emergency accommodations.
The aisle allows disabled individuals with a device, such. Elevator terminology 614 automatic gate operator an electromechanical device that opens and closes the car gate automatically. Two or more rooms side by side without a connecting door between them. Boutique hotels generally refers to smaller, luxury hotels that differentiate themselves by their service and product offering. Subject hotel adraggregated group of hotels adr x 100 ari. Changes in this status should be promptly communicated to the front office in order to maximize room sales and revenue. Reach the percentage of people within a specific target audience reached by an advertising campaign. Jan 24, 2020 hotel industry terms to know 24 january 2020 8. As in, what is the current booking volume for the month in the food and beverage department. About the author sam weston is a senior account manager at occupancy marketing, an internet marketing agency for the travel and tourism sector. Rack rate the rate accommodations quote to the public. The kitchen, dishwashing area and wait station are all located in the back of the house. He looks after the day to day operations of a food service outlet.
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